A free seminar and lunch hosted by POSTcti, Vicorp and NMS Communications
Leading analyst firm Gartner Group points to three new technology trends that are dramatically transforming the contact centre towards more customer focus:
- standards-based architectures for voice portals
- increased use of speech recognition
- web architectures to manage customer response systems
Combined with these trends is the advent of network-based virtual contact centers enabled by voice-over-IP (VoIP) technology. These technologies are transforming traditional isolated contact centres into problem-solving profit centres, resulting in higher caller satisfaction and reduced caller abandonment for a truly winning combination!
Topics of Discussion
- creating best-of-breed self-service contact centers, using the latest in standards-based technology;
- technology trends to enhance contact centres for improved customer service;
- getting to deployment faster with the use of Service Creation Tools;
- practical considerations applied to today’s broad spectrum of contact centre development options.
Who Should Attend?
This seminar is designed for IVR and Call Centre application developers and/or systems integrators planning or considering the development improvement, and/or deployment of voice based contact centres.
Location: Hilton London Paddington
Date: 6th June 2008
Time: 10:00am – 1:00pm
Seating is limited. Register now.