At NMS Communications, quality is measured not only in quantifiable metrics, but also by living the NMS values, complying with all requirements, striving for continuous improvement and listening to the customer.
To be sure, metrics are a reliable and important indicator of whether or not we are attaining our goals and objectives, but they make up only one piece of a truly successful quality plan. Our corporate values (operating as one team, truthful communication, personal accountability, focusing on our customers and the markets we serve); compliance to customer and regulatory requirements and our on-going customer satisfaction survey program are just as vital to our success. Together these elements of our quality policy create an atmosphere of continuous improvement. Understanding the interaction of these elements allows NMS to efficiently provide high-quality products and services. Everyone, at all levels of the organization, has a role to play in the quality system. Our success and that of our customers is non-negotiable.
NMS Communications has been ISO 9000 certified since 1995.