Businesses today are faced with three imperatives: enhancing customer relationship management, improving employee productivity, and making operations more effective. Companies rely on interactive voice response ((IVR) systems to meet these goals by delivering self-service applications to manage customer contact centers, information delivery, and call routing.
Open Access boards and APIs, and Vision servers and gateways can quickly translate these requirements into compelling IVR based product offerings for equipment providers and application providers.
Open Access analog and digital hardware and software-only platforms provide a cost-effective foundation for the development of IVR systems with support for voice and call processing, fax, switching, and the integration of telephone systems with computer or database systems. Open Access products also support both PSTN- and IP-enabled solutions. With a completely standards-based approach and the broadest operating system support in the industry, Open Access communication building blocks support both integrated systems and software-only distribution models for ivr-based applications.
Visions servers deploy open standards scripting languages, such as VoiceXML and CCXML, which assist in separating the application platform from speech processing layer and simplifying deployment of multiple applications. The Vision Media Gateway can connect PSTN callers to the VoIP-based contact center, or in other words, connecting legacy PSTN networks to the IP call center.
| The future-proof architecture of Open Access and Vision enables the same hardware for IP and TDM applications for true investment protection. |
| With Open Access boards and software and Vision servers, developers are able to write applications once and then access any speech resource supporting the MRCP standard. |
| Open Access and Vision servers simultaneously provide call control, voice processing, and switching services, as well as fax, speech recognition, and conferencing at the individual port level, reducing resource requirements and optimizing scalability. |
| NMS consistently delivers technically superior speech-capable platforms by working closely with industry leaders to provide flexible, fully integrated speech solutions. |