Callware’s principal activity concerns Computer Telephony Integration (CTI). CTI is the integration of telephony and information technology, which makes possible the development of a whole new group of applications and services, providing more effective and higher quality service to organizations adopting this technology.
We are all users of computer telephony, although we may not be conscious of the fact. Whenever we contact a call center or leave a voice mail message, when an automatic operator transfers a call, when calling a voice portal to purchase a cinema ticket, when accessing a telephone banking service, when voting by telephone or participating via text messaging in a television show, we are using integrated Computer Telephony (CTI) applications and its associated technology.
Customers who exploit these services are usually operators and service providers who complement their offers with value-added services. In corporate and public administration environments, the increased productivity and improved customer attention is the principal motivation towards the adoption of CTI systems. Banks, insurance brokers, public administration, communications and media, airlines — wherever you look, CTI applications are in use in all areas of the modern economy.
All of the previously mentioned services involve the supply of equipment, development of applications and services, installation, deployment, and training. The architects and builders of these systems are our customers; we supply them with the technology and components necessary to design advanced, competitive, and, above all else, reliable open systems
NMS Communication products:
- Signaling and media processing building blocks
- SS7 signaling gateways
- Intelligent Recording platforms for call centers
- Servers for communication platforms
- Enterprise and Carrier VoIP Gateways
- Development toolkits and CTI middleware
- Professional services: training, support and consultancy