The Intervoice EVIP interactive voice response system allows enterprise customers to enhance customer experiences and reduce the costs associated with calls to and from their organization. A comprehensive voice system, EVIP enables enterprises to build, execute, and manage speech applications across the entire enterprise. With Open Access technology on board, the Intervoice system provides desirable and competitive features such as full multi-lingual capability, natural language recognition, barge-in capabilities, and adaptability to virtually any industry, including government, healthcare, retail, telecommunications, and utilities.
“NMS has a solid reputation for quality media processing boards and software. Its Open Access products offer the flexibility and reliability we expect from OEM products used in Intervoice solutions,” said Mike Polcyn, Chief Technology Officer, Intervoice. “Incorporating Open Access technology into our Intervoice Voice Interaction Platform enables us to offer additional connectivity choices to our customers.”
“Intervoice is a true industry leader, and we are proud to have been chosen as an option for their technology,” said John Orlando, Chief Marketing Officer, NMS. “Our Open Access technology is used by the majority of the world’s leading telecom suppliers and has been on the leading edge of media processing technology for more than 20 years. Intervoice’s selection of Open Access is a testament to the quality and commitment of our communications platforms.”
About Intervoice
Intervoice is a world leader in unified communications, providing scalable, switch-independent software, and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions have been used by many of the world’s leading banks, communications companies, healthcare institutions, utilities, and government entities. With more than 5,000 customers in 75 countries, Intervoice helps enterprises and network operators stay competitive by offering their customers best-in-class services. Intervoice’s Media Exchange platform, IP contact center software, IMS-enabled messaging products, and custom-built and packaged applications are available on-premise and, selectively, as managed or hosted services by Intervoice. For more information, visit www.Intervoice.com.