Businesses today are faced with three imperatives: enhancing customer relationship management (CRM), improving employee productivity, and making their business operations more effective. Our Open Access boards and APIs can quickly translate these imperatives into compelling contact center product offerings for equipment providers and application developers.
Our analog and digital hardware and software-only solutions provide a cost-effective foundation for the development of contact center systems, with support for voice and call processing, fax, switching, and the integration of telephone systems with computer or database systems. They support both traditional PSTN- and IP-enabled solutions, while offering global standards and superior scalability. With a completely standards-based approach and the broadest operating system support in the industry, Open Access communications building blocks support both integrated system and software-only distribution models for our customers.
| Contact Center Requirements |
Open Access Advantages |
| Migration to voice-over-IP |
The future-proof architecture of Open Access enables the same hardware for IP and TDM applications for true investment protection. |
| Speech-enable applications |
NMS consistently delivers technically superior speech-capable platforms by working closely with industry leaders to provide flexible, fully integrated speech solutions. |
| Utilize speech resources from multiple vendors |
With Universal Speech Access and the Natural Access development environment, developers are able to write applications once and then access any speech resource supporting the MRCP standard. |
| Provide universal functionality in telephony resources |
Open Access simultaneously provides call control, voice processing, and switching services, as well as fax, speech recognition, and conferencing at the individual port level reducing resource requirements and optimizing scalability. |