Released Open Access and Vision software products are classified as either "current" or "non-current." Standard technical support is offered for "current" software releases. NMS may at its option offer technical support for "non-current" software through an extended technical support agreement. See the Developer Support Offerings page for a description of technical support options.
Beta Products
In general, prior to a new product introduction, NMS will provide beta product and support for customers who have signed a Beta Agreement.
Current Products
For supported hardware platforms, released software will typically remain "current" for two years from the general availability (GA) of the software product. Support must be purchased by means of a Technical Support Agreement. This support consists of configuration and installation assistance as well as API-consultation.
Non-Current Products
NMS customers who require support for "non-current" software will be required to purchase both a standard technical support agreement and an extended technical support agreement for the "non-current" product.
Software Patches
NMS software is supplied without warranty. Although not obligated to do so, NMS often provides patches for ”current" software to customers who have purchased a technical support contract. NMS usually provides an immediate patch for critical bugs as soon as they are detected and fixed. Fixes for other bugs in "current" software may be provided via either a service pack or maintenance release. Patches for "non-current" software are occasionally provided to customers with an extended support service contract.