• Careers
  • News and Events
  • About Us

Developer Support Offerings

For Open Access and Vision Development Servers 

The flexible Developer Support offerings for our Open Access and Vision Development Servers are designed to complement our customers’ development efforts. Our experience in solving complex conceptual design and integration challenges can save time by allowing your valuable engineering talent to focus on applying resources effectively.

NMS delivers prompt, professional, and efficient problem resolution via the web, telephone, fax — or an on-site engagement.

Essentials Support Level
The Essentials Support Level is provided to registered customers free of charge. The package provides access to the NMS Help Desk for basic installation and configuration questions. Help Desk requests can be submitted via the web at any time. For questions outside the scope of the Help Desk, single incidents can be purchased.

Silver Support Level
Open Access and Vision developers seeking basic design support and problem resolution can take advantage of our incident-based support plans. The Silver Support Level features a block of incidents, which can be renewed as needed during the course of the year. Silver Support Level features include:

  • 5 incidents logged with Technical Services in a year
  • 4-hour response time
  • Regional, 5x8 business day coverage (Americas, Europe, Asia Pacific)
  • Information Update Service
  • ASAP patches for a fee (for Open Access only)
  • Plus more….

Gold Support Level
The Gold Support Level is available for developers who need time-critical commitments for support, but do not require all of the elements of our Platinum Support Level.

Some features include:

  • Unlimited incidents
  • 2-hour response time
  • Regional, 5x24 business week coverage (Americas, Europe, Asia Pacific)
  • Dedicated account manager
  • Information Update Service
  • ASAP patches at no cost (for Open Access only)
  • Test application hosting for fast problem replication and resolution
  • Plus more….

Platinum Support Level
The Platinum Support Level is a premium deployment service that provides worldwide support for developers whose time-to-response and time-to-resolution needs are critical. This service is managed by an account-specific Program Manager and includes:

  • Unlimited incidents
  • 1-hour response time
  • Global 7x24x365 complete, non-stop coverage
  • Dedicated program manager (customer advocate) providing single point of contact at NMS
  • Information Update Service
  • ASAP patches at no cost (for Open Access only)
  • Test application hosting for fast problem replication and resolution
  • Plus more….

Supplementary Services
In addition to the development and deployment services, NMS also offer supplementary services, including:

  • Approval test report copy service
  • Training
  • Around-the-clock web access

Mobile Video