For Commercially Deployed Vision Servers
NMS’s Vision servers are backed by world-class technical support services that help you maximize the return on your server investment.
Maintenance and Support
Our Maintenance and Support services include Standard and Premium offerings. The table below illustrates the services available for each year of contracted service.
|
Service |
Standard |
Premium |
|
Web-based case tracking |
Included |
Included |
|
Phone and email support |
Regional 5x8 coverage |
7x24 coverage with priority |
|
Software updates |
Included |
Included |
|
Standard hardware repair services |
Included |
Included |
|
Advanced replacement services |
Not available |
Included |
Optional Services
In addition to M&S services, NMS also offers optional services, including installation, on-site support, and training.
Installation — Vision servers are intended to be self installed. If installation assistance is required, on-site support may be purchased at an additional cost.
On-site support — NMS will provide certified on-site technical support for customers desiring extra assistance with tasks such as troubleshooting or upgrading Vision systems.
Training — NMS Training Services offer a professionally developed technical training curriculum based on the following self-contained modules:
- Vision Server Product Overview
- Vision Server Installation & Configuration
- Vision Server Maintenance and Troubleshooting
Contact your NMS sales representative for more details on any of these service offerings.
See also: Developer Support Offerings for Vision development servers