- Natural MicroSystems provides quality phone assistance to users of its products. Developer Support Engineers are available to answer your software questions.
- If you have any technical or sales questions, please contact us using any of the following addresses and telephone numbers:
- Natural MicroSystems Corporation
100 Crossing Boulevard
Framingham, MA 01702 (USA)
- The Developer Support Engineer who answers your call needs as much information as possible to help you resolve your problem. Developer Support is also the primary contact for technical problems involving released NMS products.
- To assist your representative, please make sure to do the following before you call:
- Write down the exact text of any error messages displayed on your screen.
- Be able to describe your question or problem in detail.
- Read the section in this manual pertaining to what you are doing.
- Have some knowledge of the NMS telephony boards in your system,
including the AG board model number, part number, revision number, and
serial number (i.e., model AG-8, P/N 2450, rev. D5, S/N 19564). The last 3
items are on a single sticker on the back of the board.
- Have some knowledge of the hardware you are using including the type of
the computer, the speed of the processor, the amount of memory (RAM),
and the operating system and version number.
- Know which version of NMS drivers and/or software you have installed and
the names, sizes, and creation dates of any files that were downloaded from
the NMS bulletin board or FTP site.
- Be prepared to submit, by fax or email, copies of configuration and
diagnostic files such as ag.cfg, ag.rpt, agerror.log. config.sys, and
applicable code fragments from your application.
(Page 6 of 6 in this chapter)