1.3 Developer Support

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Natural MicroSystems provides phone assistance to users of its products. Developer Support Engineers are available to answer your software questions.
The Developer Support Engineer who answers your call needs as much information as possible to help you resolve your problem. You can assist the engineer by: Knowing the following information about your system configuration: - The operating system and its version number - Your compiler and its version number - The versions of NMS software packages that are installed - The version numbers and levels of your NMS drivers Being at your computer when you place the call. Writing down what you were doing when the problem occurred so that you can describe it in detail. Reading the section in the AG Access Function Reference Manual pertaining to the commands or procedures you are using. Having a sample code fragment that produces the problem. Recording the exact text of any error messages displayed on your screen.

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