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1.4 Developer Support

Natural MicroSystems provides quality phone assistance to users of its products. Developer Support Engineers are available to answer your software questions.
If you have any technical or sales questions, please contact us using any of the following addresses and telephone numbers:
Natural MicroSystems Corporation 8 Erie Drive Natick, MA 01760 (USA) Toll-Free within USA (800) 533-6120 Corporate Headquarters (508) 650-1300 Developer Support (508) 650-1333 FAX (508) 650-1352 BBS (set modem for: 14.4K baud,N,8,1) (508) 650-1331 Internet Tech_Support@nmss.com CompuServe GO NMSS World Wide Web http://www.nmss.com
The Developer Support Engineer who answers your call needs as much information as possible to help you resolve your problem. To assist your representative, please make sure to do the following before you call: Write down what you were doing when the problem occurred, listing the steps you followed prior to the problem occurring. Write down the exact text of any error messages displayed on your screen. Be able to describe your question or problem in detail. Read the section in this manual pertaining to what you are doing. Have some knowledge of the hardware you are using including the type of the computer, the speed of the processor, the amount of memory (RAM), and the operating system and version number. Know which version of NMS drivers and/or software you have installed and the names of any files that were downloaded from the NMS bulletin board.

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