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1.4 Developer Support

Natural MicroSystems provides quality phone assistance to users of our products. Developer Support Engineers are available to answer your questions.
If you have any technical or sales questions, please contact us using any of the following addresses and telephone numbers:
Natural MicroSystems Corporation 8 Erie Drive Natick, MA 01760 (USA) Toll-Free within USA (800) 533-6120 (9-8 EST) Corporate Headquarters (508) 650-1300 (9-8 EST) Technical Support (508) 650-1333 (9-8 EST) FAX (508) 650-1352 BBS (set modem for: 14400 baud,N,8,1) (508) 650-1331 Internet tech_support@nmss.com CompuServe GO NMSS World Wide Web http://www.nmss.com
The Developer Support Engineer who answers your call needs as much information as possible to help you resolve your problem. In order to assist the engineer: Write down what you were doing when the problem occurred, listing the steps you followed prior to the problem occurring. Write down the exact text of any error messages displayed on your screen. Be able to describe your question or problem in detail. Read the sections in your manuals pertaining to what you are doing. Have some knowledge of the hardware you are using including the type of the computer, the speed of the processor, the amount of memory (RAM), and the operating system and version number. Know which versions of NMS drivers and/or software you have installed and the names of any files downloaded from the NMS bulletin board.

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