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1.4 Developer Support
Natural MicroSystems provides quality phone assistance to users of its products. Developer Support Engineers are available to answer your software questions.
If you have any technical or sales questions, please contact us using any of the following addresses and telephone numbers:
Natural MicroSystems Corporation
100 Crossing Blvd.
Framingham, MA 01702 (USA)
Toll-Free within USA
(800) 533-6120 (9-8 EST)
Corporate Headquarters
(508) 620-9300 (9-8 EST)
Developer Support
(508) 271-1333 (9-8 EST)
FAX
(508) 620-9313
BBS (set modem for: 14.4K baud,N,8,1)
(508) 271-1331
Internet
tech_support@nmss.com
CompuServe
GO NMSS
World Wide Web
http://www.nmss.com
The Developer Support Engineer who answers your call needs as much information as possible to help you resolve your problem.To assist your representative, please make sure to do the following before you call:
Write down what you were doing when the problem occurred, listing the steps you followed prior to the problem occurring.
Write down the exact text of any error messages displayed on your screen.
Be able to describe your question or problem in detail.
Read the section in this manual pertaining to what you are doing.
Have some knowledge of the NMS telephony boards in your system including the AG board model number, part number, revision number, and serial number (i.e., model AG-8, P/N 2450, rev. D5, S/N 19564). The last three items are on a single sticker on the back of the board.
Have some knowledge of the hardware you are using including the type of the computer, the speed of the processor, the amount of memory (RAM), and the operating system and version number.
Know which version of NMS drivers and/or software you have installed and the names of any files that were downloaded from the NMS bulletin board.
Be prepared to submit by fax or mail, copies of configuration files and diagnostic files such as
ag.cfg
,
ag.rpt
,
agerror.log
,
config.sys
, and applicable code fragments from your application.
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Tech_Support@nmss.com
Copyright © 1996, Natural MicroSystems, Inc. All rights reserved.
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