- Natural MicroSystems provides quality assistance to users of its products. If you have any technical questions or problems, please contact us using any of the following addresses and telephone numbers:
Natural MicroSystems Corporation
100 Crossing Blvd.
Framingham, MA 01702 USA
Immeuble Copernic
Parc Technologique
18-22, Rue Edouard-Herriot - 92356
LE PLESSIS ROBINSON Cedex
France
Room 1815-16 Concordia Plaza
#1 Science Museum Road
Tsim Sha Tsui East
Kowloon, Hong Kong
- Developer Support engineers are available Monday through Friday. To assist the engineer who answers your call, please make sure to do the following:
- Write down what you were doing when the problem occurred, listing the
steps you followed before the problem occurred and the exact text of any
error messages displayed on your screen.
- Know which NMS telephony boards are installed in your system including
the board model number, part number, revision number, and serial number
(i.e., model AG-8, P/N 2450, rev. D5, S/N 19564). The last three items are
on a single sticker on the back of the board.
- Have some knowledge of the computer you are using including the type of
the computer, the speed of the processor, the amount of memory (RAM),
and the operating system and its version number.
- Know which version of NMS drivers and software you have installed and
the names, sizes, and creation dates of any files that were downloaded from
the NMS web site.
- Be prepared to submit by fax or e-mail, copies of configuration files and
diagnostic files such as ag.cfg, ag.rpt, agerror.log, qx.cfg, qx.rpt,
qxerror.log, cta.cfg, and applicable code fragments from your
application.
(Page 1 of 1 in this chapter)