Developer Support
Natural MicroSystems provides quality assistance to users of its products. If you have any technical questions or problems, please contact us using any of the following addresses and telephone numbers:
Natural MicroSystems Corporation
100 Crossing Blvd.
Framingham, MA 01702 USA
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Developer Support
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(508) 271-1333 (8:30-8:00 eastern time)
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Toll-Free within USA
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(800) 533-6120 (8:30-5:30 eastern time)
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Corporate Headquarters
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(508) 620-9300 (8:30-5:30 eastern time)
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Fax
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(508) 271-1123
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Internet
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tech_support@nmss.com
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World Wide Web
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http://www.nmss.com
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Natural MicroSystems Europe S.A.
Immeuble Copernic
Parc Technologique
18-22, Rue Edouard-Herriot - 92356
LE PLESSIS ROBINSON Cedex
France
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Developer Support
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33 (0)1 46 01 40 50 (9:00-6:00 Paris time)
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Fax
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33 (0)1 46 01 40 99
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Internet
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europe_support@nmss.com
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Natural MicroSystems Asia
Room 1815-16 Concordia Plaza
#1 Science Museum Road
Tsim Sha Tsui East
Kowloon, Hong Kong
- Write down what you were doing when the problem occurred, listing the steps you followed before the problem occurred and the exact text of any error messages displayed on your screen.
- Know which NMS telephony boards are installed in your system including the AG board model number, part number, revision number, and serial number (i.e., model AG-T1, P/N 5274, rev. D2, S/N 19564). The last three items are on a single sticker on the back of the board.
- Have some knowledge of the computer you are using including the type of the computer, the speed of the processor, the amount of memory (RAM), and the operating system and its version number.
- Know which version of NMS drivers and software you have installed and the names, sizes, and creation dates of any files that were downloaded from the NMS web site.
- Be prepared to submit by fax or e-mail, copies of configuration files and diagnostic files such as ag.cfg, ag.rpt, agerror.log, config.sys, cta.cfg, and applicable code fragments from your application.
- Know the following information specific to your AG ISDN installation: which variant you are using; which configuration you are using (ACU, LAPD, NCC); which implementation (NT or TE); what equipment your system is connected to (e.g., back-to-back tests, PBX running as a PBX, PBX running as a CO, CO). Please specify the maker of the partner equipment and the variant it is using.
Natural MicroSystems, Inc.
100 Crossing Boulevard
Framingham, MA 01702
Contact Developer Support